The Tax Free Germany service is free for the retailers. The processing fees are borne by the travelers.

a. Completely free service through which you can generate higher profits with your foreign customers.

b. TFG deals directly with the tax office about the VAT. Meaning, that the trader will not be charged by the VAT and thus carries no burden of proof and liability to the tax office.

c. No additional service fee in the payment at the airport.

d. The forms are very easy of handling (Tax Free voucher is only to be filled with the total amount and the refund amount!)

e. Free supply of working materials and advertising material.

f. Free training for your employees.

g. When seubmitting the documents by the tourists, a credit to their bank account or credit card account, is carried out according inbox after three working days.

a. At the airport, you may claim reimbursement at one of the Tax Free Germany cashier locations or

b. You can also send the stamped Tax Free voucher along with the original invoice by using the pre-franked envelope to the Tax Free Germany headquarters. For this, the bank account information of the tourists are needed for a transfer, and it must be filled in the voucher. A credit to a German bank account, credit card account, PayPal or Alipay is carried out according inbox after three working days.

Yes, the retailer can choose the Tax Free provider, which fits their demands. The retailer has this free capacity to act and freedom of choice. Tax Free service provider shall not conclude exclusive contracts.

As stated above, the retailer has free capacity to act and has freedom of choice and can also work simultaneously with multiple tax free providers.

No, the tourist can fill in the tax free form at the hotel or at the airport before the documents are brought to the customs to be stamped.

The tourist must perform the goods within 3 months (ie before the third following month on the purchase has expired) and the exportation of goods must be confirmed by the customs when leaving the EU.

The retailer should be convinced on a comprehensible manner, that the tourist is a non-EU citizen.

No, the tourist does not have to prove one's identity.

Yes, the customs confirms the export of goods, only then the tourists can have the value added tax they have been charged reimbursed.

No, because the goods must be presented to the customs in their original packaging and in a perfect condition. Otherwise, the customs could refuse the certification of exports of goods.

Yes, the goods have to be in the original packaging and in a perfect condition. Otherwise, the customs could refuse the certification of exports of goods.